Last updated: September 23, 2026. This document applies to the official Myravelorn: Crown of the Hollow website and direct services associated with myravelorn.com.
Base game purchases
Unless local law grants broader rights, a direct base-game purchase may qualify for refund when requested within 14 days and recorded playtime is under 2 hours. Duplicate charges, failed delivery, and verified incompatibility may also be reviewed.
DLC and digital items
DLC may be refundable within 14 days when it has not been materially consumed or used. Consumable virtual items or currency are generally non-refundable after delivery or use except where required by law or when delivery failed.
Platform purchases
Transactions processed by Steam, PlayStation, Xbox, or another third-party merchant must be refunded through that merchant under its applicable rules.
Request process
Use Support or email [email protected] with the order identifier, purchase date, account email, platform, and reason. Do not send full card numbers or security codes.
Processing times
Approved refunds return to the original payment method where possible and may take roughly 5–10 business days after approval depending on the provider.
Abuse prevention
Fraudulent refund requests or repeated purchase/refund abuse may result in commerce restrictions. Mandatory consumer rights remain unaffected.